If a SharePoint site asks you to Login, then you must authenticate in order to see that site. If you are using Internet Explorer you should login using the following syntax:
username@rrc.ca
This login syntax works for both Staff and Students, and does not matter which domain you are a member of.
Important! This is not your email address. It only looks like an email address. Important!
For example:
Please Note:
Logging in as "academic\username" (Students) or “admin\username” (Staff) is still an option.
Problem 1: If you enter your username and password and the login box keeps popping up for you to login again, it usually means that you have entered your username and/or password incorrectly. If you are sure that your password is correct, then you likely need to reset your account. You should go to this page to reset your account: http://apps.rrc.ca/RRCUserAccount. You may also go to the Library Classroom Helpdesk, Learning Commons Helpdesk, or a Student Services Centre to get your password reset.
Problem 2:If you get a boxed message titled ACCESS DENIED, it means that you ARE logged in correctly, however your permissions are NOT allowing you to see the website. The only way to resolve this problem is to request access to the site. You should do one of the following:
Problem 3:If you are at home or away from the college, and you are trying to access the SharePoint, but not asked to login whatsoever and all you get is a white screen with the words “401 UNAUTHORIZED” or “ACCESS DENIED” in a basic font then you have a local networking problem. In other words, the problem is in your home network or on your home computer. You could try to use a different computer. You could also try to temporarily switch off any firewall system or proxy and see if the problem goes away.